Frequently asked questions

Los Glaciares National Park entry, full access to the four-level boardwalk network at the Perito Moreno glacier face, plus the park shuttle bus from the main car park. The boat-tier ticket adds the 1-hour Safari Náutico cruise from Puerto Bajo las Sombras. Ice trekking is a separate purchase — we can arrange it.

For most visitors, yes. The boardwalks give you a wide-angle view at elevation; the boat gives you a lake-level approach to 300m of the ice wall. The two experiences are complementary. If you only have half a day, boardwalks win. If you have a full day, do both.

Hielo y Aventura (separate operator) runs two options: Minitrekking (1 hour on ice, no experience needed) and Big Ice (5 hours, moderate fitness required). Both are add-ons to the park entry — different booking, different timing. We can arrange them as part of your booking.

Very high in summer (Oct–Apr): something breaks off every 10–15 minutes during daylight hours. Large events (serac collapses 30m+) happen 1–2 times per day on average. You don't choose when — you just stay long enough. 3–4 hours on the boardwalks is usually enough.

Yes — under-6s are free at the gate. Older kids tend to love the drama of the ice cracking. Toddlers and very young children get cold quickly, so plan for layering. Strollers work on the main boardwalk but not the lower levels.

Patagonian weather is volatile. Summer highs are 15–25°C at El Calafate, but colder at the glacier (microclimate). Wind is the constant factor; rain comes in fast and leaves fast. Waterproof shell + layers + warm hat + sunglasses = standard kit.

Two situations trigger a full refund: (a) we cannot secure your park entry, or (b) the park closes (rare — happens during wildfires or exceptional weather). Outside those, tickets are non-transferable. Reply to your confirmation email 48h+ ahead and we'll try to move the date.

Yes — the boardwalks are entirely safe, even right opposite the ice face. Safety lines prevent you from getting too close. Ice trekking is led by qualified guides with crampons and safety briefings. The dangers are entirely meteorological (wind, cold) rather than structural.